1. GENERAL INFORMATION
By accesing this website (TAX QUESTIONS SPAIN website) you agree to be legally bound by these TERMS OF USE which will govern the relationship between the USER and the website www.taxquestionspain.com and the provision of services that are offered in TAX QUESTION SPAIN (hereinafter SERVICES).
Updated TERMS OF USE will be available at all times, in this website.
Everyone who enters and/or uses the SERVICES provided on TAX QUESTION SPAIN, shall be deemed USER.
TAX QUESTION SPAIN and its SERVICES are continuously evolving and developing new tools that increase their value.
In case of modification of the existing tools, entailing changes in the present TERMS OF USE, said changes will be implemented and published, therefore it is recommended to periodically read the said TERMS OF USE.
The use of certain services may be subject to PARTICULAR CONDITIONS which, depending on the case, may substitute, complete and/or modify the present TERMS OF USE. Therefore, prior to the use of such services, the USER must read and accept the corresponding PARTICULAR CONDITIONS of each service (hereinafter the PARTICULAR CONDITIONS) which will be published in and by the same media as the TERMS OF USE.
2. IDENTIFICATION OF THE RESPONSIBLE
The holder and responsible for TAX QUESTION SPAIN and its services is the company BELLAVISTA LEGAL, S.L., domiciled in Granollers, Sant Jaume 16, 08401 Granollers, BARCELONA (Spain), VAT number B-59553859 (hereinafter, the RESPONSIBLE).
3. DESCIPTION OF THE ACTIVITY
TAX QUESTION SPAIN is a platform that provides its services through the network, informing and resolving questions raised by the USERS, in relation with the following matters:
En adelante, todas ellas llamadas conjuntamente MATERIAS RELACIONADAS.
Hereinafter, all of them jointly will be called RELATED MATTERS.
The RESPONSIBLE of TAX QUESTION SPAIN reserves the right to modify, without prior notice, the design, presentation, storage and/or its configuration; as well as modify or cancel the above services as well as adding new ones.
4. ACCEPTANCE OF CONDITIONS
Entry and use of TAX QUESTION SPAIN and/or its the SERVICES, entails the USER ‘s full acceptance of the provisions contained in the present TERMS OF USE and the PRIVACY POLICY, in all the released versions.
The acceptance by the USER must be carried out by ticking the box ready for this purpose on the website.
By accepting this agreement the USER declares:
If the USER does not agree with these conditions, he/she must leave TAX QUESTION SPAIN and cease using its services.
Likewise, in the event that the USER does not agree with any of the modifications carried out in the TERMS OF USE, the PARTICULAR CONDITIONS and/or the PRIVACY POLICy, he/she must, at that time, leave TAX QUESTION SPAIN and cease using its services.
5. PROVISION OF SERVICES
To hire the SERVICES it will be necessary to connect to the website www.taxquestionspain.com and proceed as follows:
5.1. IDENTIFICATION
Para poder plantear una cuestión, el USUARIO deberá facilitar, como mínimo, los siguientes datos:
To raise an issue, the USER must mínimum provide, minimum, the following data:
Likewise, the USER must:
It is important that the USER reads carefully these sections, since they contain relevant information about the USER’S rights, about treatment of his/her personal data and data collection, as well as rules that regulate and link the use of TAX QUESTION SPAIN and the relationship between the USER and the RESPONSIBLE.
It is also very important to inform the USER that their personal data, and all the information and documentation he/she provides us will be treated with absolute confidentiality and under professional secrecy.
Information and personal data should be accurate, precise and true, assuming otherwise the USER, any derived liability.
5.2. INFORMATION ABOUT THE RELATED MATTERS
Specifically, the USER who has authorised so, will receive via e-mail, regular information of the RELATED MATTERS.
5.3. APPROACH TO QUESTIONS
Once completed the sections of identification, the USER can raise any question about the related matters.
5.4. SPECIFIC CONDITIONS OF SERVICE
Within two working days of the receipt of the question, the RESPONSIBLE will send an e-mail to the USER with the following questions:
5.5. CONDITIONS ACCEPTANCE
If the USER accepts the said conditions, he will proceed according to section 4.
5.6. PREPARATION AND SENDING OF THE RESPONSE
Once the RESPONSIBLE gets the proof of the acceptance of the TERMS OF USE and the payment, it will proceed the preparation of the response and its delivery in the agreed term.
5.7. RECEIPT OF THE RESPONSE
The USER will receive, by email, within the term and other agreed conditions, the answer to the question.
5.8. CLAIM AND REFUND
In the event that the USER is not satisfied with the response received, he/she shall be entitled to claim within the period of seven working days following the date of receipt of the response.
Claim should be sent in writing to the following e-mail account taxquestionspain@bellavistalegal.eu. Justifying and attaching the information and/or documentation on which the claim is based.
Upon receipt of the same, our claim Department will resolve the complaint within five working days, and will send the resolution to the email address designated by the USER.
If our claim Department considers substantiated the claim raised, it shall return the amount paid to the USER’s bank account from which the payment was made, terminating the claim process.
Where the USER does not agree with the proposed resolution, he/she can go to the Barcelona Court of Arbitration designated in these TERMS OF USE.
The USER expressly undertakes the following essential obligations by usingTAX QUESTION SPAIN:
In addition, USERS who contract SERVICES, additionally are expressly obliged to the following essential obligations:
The RESPONSIBLE reserves the right to deny or terminate access to any USER who does not respect provisions of the present essential obligations, the TERMS OF USE, the privacy policy and PARTICULAR CONDITIONS applicable to each case, as provided in the legislation in force or to consider contrary to best practices or customs, both the country of residence of the RESPONSIBLE and the country of residence of the USER.
In every case, the USER will be solely responsible for any breach of the provisions of present essential obligations, the TERMS OF USE, the privacy policy and conditions applicable to each case, or in the rest of rules of the law of the country of residence of the RESPONSIBLE, as well as the country of residence of the USER.
7. OBLIGATIONS AND LIABILITY OF THE RESPONSIBLE
The RESPONSIBLE is obliged to the following essential obligations:
The RESPONSIBLE will cooperate, if required, by court order or by the relevant authorities, in identifying the responsible persons of those applications that violate the law.
8.
INTELLECTUAL PROPERTY
Existing intellectual property rights on TAX QUESTION SPAIN and/or its SERVICES and/or its content, graphics, logos, designs, images and source codes used for programming and designs included in the same, as well as brands, trade names and industrial designs contained, are exclusive property of the responsible, being all of them protected by law.
The totality of the contents offered on TAX QUESTION SPAIN also belong to the RESPONSIBLE or to its legitimate owner while all of them are protected by national, community and international legislation.
The reproduction, distribution, public communication, transformation and/or implementation available to the public, in any form, and especially in a computer network or via remote access technologies of all or part of the TAX QUESTION SPAIN and/or its services and/or its contents, graphics, logos, designs, images and source codes used for programming and designmarks, trade names and industrial designs, without the prior express permission of its rightful owner is completely forbidden.
By using TAX QUESTION SPAIN and/or its SERVICES, the USER does not acquire any rights in the same, just allowing he/she to simply enjoy them in his/her particular field, in accordance with the TERMS OF USE laid down in each case.
The unauthorized use of TAX QUESTION SPAIN and/or the products and/or services offered through TAX QUESTION SPAIN; as well as the injury to the intellectual or industrial property rights of its contents, products and/or services, will result in the corresponding legal responsibilities.
When the user detects any activity liable to infringe any intellectual property or any kind of law, please notify us by sending a communication to the following email taxquestionspain@bellavistalegal.eu
9. PRIVACY POLICY
The Responsible ensures that the treatment of the personal data that the USERS have provide to TAX QUESTION SPAIN, will take place in accordance with the provisions set forth in the community and Spanish legislation in matters of data protection, privacy, as well as in accordance with the PRIVACY POLICY set up as follows:
In compliance the Oragnic Lawwith 15/1999, of 13 December, of Protection of Personal Data, the USER is informed that all data provided will be included in a file named USERS whose responsible is the RESPONSIBLE.
This file is duly registered in the Registry of files of the Spanish Agency of Data Protection in the name of the RESPONSIBLE.
The information about the USER that the RESPONSIBLE disposes, it is just the information that the USER has provided, ensuring the USER that the data provided are true, accurate, complete and up-to-date, being responsible for any loss or damage, direct or indirect, which might arise as a result of breach of this obligation not only to the RESPONSIBLE but to third parties as well.
For the required resolution of the issues raised and/or provision of services, it may happen that responsible needs to collect additional information from the USER, in which case, the USER will be duly informed.
At any time, the USER will be informed of the necessary character of the collection of such data for the proper management of the provision of the contracted SERVICES.
On the other hand, for easing up the use of periodic information by the USER on related matters, as well as for communication of other information for promotional purposes, the RESPONSIBLE shall seek consent by the USER and independently it will be needed too to obtain the USER consent to the provision of services by ticking the corresponding box on the website.
The USER should be aware and expressly accepts that the content he/she sends through the TAX QUESTION SPAIN and/or its SERVICES are hosted on servers located in Granollers (Spain); so, he/she should be fully aware and accepts the possible international transfer of he/she personal data and/or of the other USERS he/she may have his/her contacts so that they can be hosted on these servers.
It is very important for the RESPONSIBLE the USER’s privacy and confidence.
The USER may exercise his/her rights of access, rectification, cancellation and opposition by writing to the following email:
taxquestionspain@bellavistalegal.eu.
The RESPONSIBLE will put the relevant technical means in order to prevent underage children from accessing the services, without the express consent of their parents or guardians.
If the RESPONSIBLE detects that an underage child is using TAX QUESTIONS SPAIN and/or its services, he will proceed to cancel the information or content and shall inform the authority or competent body. Therefore the RESPONSIBLE requests the collaboration of all USERS, in the sense that, if a USER detects the disclosure and/or use of any of these data, please notify via email provided, to be able to proceed as appropriate.
The RESPONSIBLE has put the technical and human resources which has at its disposal to ensure, as much as posible, the safety and protection of your information, as well as data, information and content systems; However, it cannot guarantee that a bad faith third party might violate the security systems; this is why the USER is warned from sending what especially cautioned, disseminate information or particularly sensitive content that may violate fundamental rights, privacy or honour or specially protected personal data.
10.
LINKS AND COOKIES
The RESPONSIBLE informs that TAX QUESTION SPAIN uses Google Analytics a web analysis service provided by GOOGLE Inc., which located a number of cookies.
Cookies are files that are installed on the computer from which the USER accesses our website, and can obtain information such as date, time and place of the IP address of the access device that visited TAX QUESTION SPAIN; store and retrieve information about the habits of navigation from that IP address.
The information obtained through this tool is used in order to analyze and evaluate TAX QUESTION SPAIN made navigation and thus allow improving our website, detect new needs and assess improvements to introduce and provide a better service to USERS.
This tool does not obtain data of names or surnames of users or the postal address where they are connected. The information obtained is related to, for example, the number of pages visited, language, social network which is publishing our content, the city that is assigned the IP address from which users, the number of users who visit us access, the frequency and repetition of visits, time of visit, the browser used,the operator or terminal type from which the visit is made.
The collection of information on the use of TAX QUESTION SPAIN is made through Google Analytics company GOOGLE INC,not having the RESPONSIBLE direct access to such information, but only on the information provided subsequently byGOOGLE INC, having being this that determines the purpose of the processing and use of the collected information, as well as the functioning and duration of cookies.
For further information please enter www.google.com/analytics/ and http://www.google.es/intl/es/analytics/privacyoverview.html.
To allow, know, block or delete cookies installed on the computer, the USER can do it by setting the options of the browser installed on the device from where you browse.
For example, the user can find information about how to do this in icase he/she uses the following browsers:
If the USER connects with any link or banner other than TAX QUESTION SPAIN, he/she should know that he/she will be navigating to another site in the Internet network, whose rules of use and privacy policy are beyond the control of the RESPONSIBL; Therefore, it is suitable that the USER checks these rules of use and privacy policy, in order to find out the rules and treatment given to his/her personal data.
The inclusion of content or services on websites of third parties that could be detrimental to the image of the RESPONSIBLE or TAX QUESTION SPAIN or its services, is prohibited, reserving the RESPONSIBLE the right to prohibit, restrict, or demand the cancellation of the links (links) made, when thus deemed appropriate, without being in any way obliged to pay any compensation for this reason.
11. NULL AND VOID CLAUSES
If any clause included in these TERMS OF USE is declared totally or partially invalid or unenforceable, such invalidity or unenforceability will affect only that provision or part thereof that is void or ineffective, subsisting conditions in everything else, having such provision, or the part of it that would be affected, the consideration as non-existing.
12.
LEGISLATION AND APPLICABLE JURISDICTION
For any question or divergence that may arise on these contents, activities, products and services contracted, the RESPONSIBLE and the USER, expressly waiving any other jurisdiction that could correspond to them, expressly submit to the application of the Spanish legislation, being also competent the Spanish courts or Arbitration Tribunal of Barcelona, with express submission to the jurisdiction of the courts of Barcelona, unless applicable law determines imperatively another jurisdiction or separate legislation.